faq
What is the processing time of an order?
We process orders Monday-Friday 9-5pm EST. Orders placed before 9am will be shipped out the same day, all others will be shipped the next business day. Orders placed on weekends and/or holidays will be shipped out the next business day. There may be delays with sales or holidays.
Can all hadley. products be shipped outside the US?
Unfortunately, due to trade laws, no exotics can be shipped outside of the US.
How long does it take an order to get to me?
Fed Ex Ground takes two business days within the continental US. (Free with orders over $50!)
Standard USPS can take 4-10 days to get to you.
Why does my product look different than the one on the website?
All leathers and skins are different and variations are normal. Leather will also change over time.
What is the traditional watch band removal tool?
This is a small tool to help you remove the watch band from your current watch. Our watch bands have quick release pins so you will not need this to remove ours.
What if I do not want a quick release pin?
Some people prefer to not have us install a quick release pin. If this is you, just reach out with your order information as soon as you place your order and we will be sure to accommodate!
What if I can't find what I am looking for?
Whether you are looking for a different style watch band or just another color buckle or apple adapter, we may have it! Just reach out to us!
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